Refracted Aspect Collective

Health Check

The Business Health Check.

12 questions you need to be able to answer

Start asking the questions most founders avoid. This Business Health Check digs into the four functions that make or break your company: marketing, sales, operations, and finance. It uncovers weak forecasts, noisy pipelines, patchy systems, unclear positioning, and the silent overdependence on you to hold it all together.

  1. 01

    How well aligned are your customer personas to your ideal buyer, and do your campaigns reflect that?

    When targeting is off, marketing generates the wrong leads, sales waste time chasing them, and teams start questioning the value of marketing altogether.

  2. 02

    When was the last time you made a confident marketing decision based on hard data, not gut feel or agency reports?

    Without real attribution, leadership makes short-sighted calls, marketing becomes reactive, and accountability disappears across the board.

  3. 03

    If a high-fit buyer lands on your site today, what message convinces them you’re the right choice?

    Weak messaging drives bounce rates, loses the sale before it starts, and undermines all the work that went into generating that lead.

  4. 04

    When you review your pipeline for the next quarter, are you seeing revenue or just hope?

    Poor forecasting erodes trust. Sales leaders feel the pressure, execs lose confidence, and teams chase numbers instead of managing outcomes.

  5. 05

    If you stopped selling personally, what would happen to pipeline velocity?

    Founder-led selling is powerful, but it’s not scalable. If you’re the bottleneck, you’re the reason growth flatlines.

  6. 06

    How often does your team chase deals that should’ve been disqualified from day one?

    Time spent on poor-fit leads costs more than hours; it burns out your team, poisons close rates, and inflates your Customer Acquisition Cost (CAC).

  7. 07

    How clear is this week’s priority work, and does your team understand how it ties to the bigger picture?

    Without short-term clarity, teams fill time with low-value work. Progress becomes hard to measure, accountability gets fuzzy, and staff engagement drops fast.

  8. 08

    What happens when someone makes a mistake? Is it addressed constructively, or does it quietly go unspoken or unresolved?

    Broken feedback loops breed dysfunction. Individuals feel exposed or ignored, minor issues compound, and cultural debt builds until performance starts to crack.

  9. 09

    How often are you making business decisions based on bank balance, not forward-looking financial data?

    Running your business off the bank account blinds you to risk, hides future obligations, and traps you in a short-term mindset that kills scale.

  10. 10

    How clearly can you see your real margins by product, service, or customer segment?

    Without margin visibility, you chase topline growth that quietly loses money. Sales look strong, but the bottom line stays weak, and no one knows why.

  11. 11

    What’s your plan for reinvesting profit, or are you just hoping to “see what’s left”?

    Without deliberate reinvestment, you stay reactive. Growth feels accidental, opportunities slip past, and the business plateaus while competitors move forward.

  12. 12

    Who’s actually accountable for performance in each part of the business, and do they have the authority to lead, or just tasks to complete?

    When no one truly owns performance, progress stalls. Teams stay busy, but nothing seems to compound. Decisions bounce around, issues get band-aided, and leadership ends up solving the same problems repeatedly.

If everything depends on you, the business isn’t built to survive.

When strategy resides in your head, execution relies on your presence, and key decisions stall without you, the risk isn’t just burnout. It’s collapse. You can’t build something resilient if you’re still holding it all together by hand.

Book a Discovery Call