Refracted Aspect Collective

Health Check

The Marketing Health Check.

15 questions every marketing team needs to answer

Start asking the questions most leaders avoid. This Marketing Health Check is designed to uncover hidden gaps in your marketing function. The ones that burn budget, confuse your message, and fail to generate real demand.

  1. 01

    How well aligned are your customer personas to your ideal buyer, and do your campaigns reflect that?

    When targeting is off, marketing generates the wrong leads, sales waste time chasing them, and teams start questioning the value of marketing altogether.

  2. 02

    When was the last time you made a confident marketing decision based on hard data, not gut feel or agency reports?

    Without real attribution, leadership makes short-sighted calls, marketing becomes reactive, and accountability disappears across the board.

  3. 03

    Who’s responsible for guiding a lead from first click to closed deal, and where does that handoff typically break down?

    When no one owns the whole journey, leads slip through the cracks, sales and marketing blame each other, and conversion rates stall without a clear cause.

  4. 04

    Have you documented and validated your Ideal Customer Profile (ICP), or are you still selling to everyone?

    Without a defined ICP, messaging gets diluted, campaigns go wide and shallow, and both teams lose confidence in who they’re actually trying to reach.

  5. 05

    When marketing and sales sit down together, what gets solved, or is it just alignment theatre?

    Surface-level alignment creates noise, not growth. Teams stay in their silos, leads get misjudged, and tension becomes cultural, not just operational.

  6. 06

    What strategic outcome is your ad spend tied to, and how would you defend that spend to your CFO, CEO, or Finance lead?

    Unanchored spending creates internal skepticism and financial pressure, and it often leads to rapid budget cuts, regardless of what the reports indicate.

  7. 07

    What role does content play in your sales process, and how are you measuring its impact?

    Content without a commercial purpose drains creative energy, confuses your voice, and turns into a vanity machine that no one trusts.

  8. 08

    If a high-fit buyer lands on your site today, what message convinces them you’re the right choice?

    Weak messaging drives bounce rates, loses the sale before it starts, and undermines all the work that went into generating that lead.

  9. 09

    Is your marketing cadence proactive and consistent, or reactive and ad hoc?

    Inconsistency kills momentum. Internally, it signals a lack of focus; externally, it erodes trust and perceived stability.

  10. 10

    Can your CRM tell you who’s ready to buy, who needs nurturing, and what’s working, or is it just digital clutter?

    If your data isn’t trusted, it won’t get used. That leaves leadership blind, sales directionless, and marketing unable to prove value.

  11. 11

    When you bring up marketing in leadership meetings, is it treated like a growth engine or a cost centre?

    If the function lacks credibility at the top, you’ll never get the resources or support required to drive meaningful outcomes.

  12. 12

    Do you know what your marketing team is working on this week, and why it matters?

    A lack of near-term clarity fuels confusion, demotivation, and wasted effort, even when the team looks busy.

  13. 13

    What message does your business own that no one else can credibly say?

    Without clear positioning, your brand gets commoditized. Price becomes the battleground, and differentiation disappears.

  14. 14

    Who’s accountable for how AI tools are being used in your marketing function?

    AI without guardrails scales inefficiency. It produces low-quality content fast, reinforces weak strategy, and buries your team in a volume trap. More output, less impact, and no time to fix the fundamentals.

  15. 15

    What part of your marketing function is directly measured against revenue, and what happens when it underperforms?

    Without commercial accountability, marketing becomes a form of busywork. No one improves, and no one feels the urgency to.

If marketing doesn’t create clarity, it creates confusion.

You’re not just battling bad leads or weak campaigns. You’re running a function that isn’t aligned to revenue. Until that changes, you’re spending money to stay busy, not to grow.

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